National Standard Bank has successfully shifted from in-house processing to servicing provided by CardStandard Processing Center
Issuance and acquiring of bank cards has been successfully transferred from National Standard Bank to the server of CardStandard Processing Center. The Bank’s intention to bring its card business to a new level of customer service determined the shift from in-house processing to outsourcing provided by an independent outsourcing vendor – CardStandard Processing Center.
Outsourced card processing will increase functionality, reduce costs for card business servicing and release resources. Due to particular attention paid by the National Standard Bank to business operating efficiency, this project was a natural change for a financial institution.
According to Denis Satin, Head of Payment Systems Department: “The main idea of outsourced processing was not only to reduce costs, but also to raise bank departments’ performance, to change for new up-to-date products and services like remote banking services rendered via Internet-bank and Mobile Bank systems and ATM network. The Bank’s cardholders will enjoy remote access to card and account information, timely card and account management, money transfer services, payment of mobile services, utility bills and other services. This project has brought the Bank to a new level of customer service, when a Bank can easily bring new products to the market and offer them to customers using their personal information spaces”.
Transfer of card processing from National Standard Commercial Bank to the server of CardStandard Processing Center is being implemented within a general strategy for modernization of bank’s operations. In December 2013 CFT-Retail Bank (Oracle-based) system was installed as a back-office for card processing. Shortly, the Bank intends to connect to Internet and mobile banking services provided to individuals supplied by RBS-provider – Faktura.ru, and access the services of Golden Crown Payment System and the Federal System “Gorod”.
National Standard Commercial Bank was established in October, 2002. The Bank is a member of National Securities Market Association, S.W.I.F.T. and REUTERS, an associated member of Visa International, an affiliated member of MasterCard and a participant of a Deposit Insurance System. From 2007 till now Moody's Investors Service, an international rating agency, confirms international ratings assigned to the Russian Bank “National Standard”. From 2009 Expert RA confirms “A” rating of Bank’s creditworthiness (high level of creditworthiness). On July 3, 2013 the Rating Agency raised the rating to A+ (very high level of creditworthiness) with a stable outlook. A General Banking License as of October 28, 2013 was issued to the National Standard Commercial Bank OJSC due to the Bank’s business expansion.