New online banking was offered by Nordea Bank to private customers
Faktura.ru and Nordea Bank entering TOP-30 largest Russian banks by assets have launched a renewed service - Nordea online. New remote channel for servicing private customers of the Bank is distinguished by a widened functions, user-friendly interface and simplified connection procedure.
In the end of 2014 bank’s management decided to transfer remote banking services to the outsourcing provided by CFT Group. As a result of the project Nordea online service on the basis of Faktura.ru platform was launched.
New service will allow bank’s clients to receive information on their accounts, current card payment limit, loan debts in the online mode as well as to transfer funds in roubles and foreign currency to their accounts and accounts of other receivers ( individuals and legal entities), make noncash FX transactions and payments to more than 3,500 service suppliers and deal with deposit products.
Nordea Bank JSC is a part of Nordea banking group – one of the largest European banking groups headquartered in Stockholm. Nordea Group is 48th by amount of capital among the world’s largest credit institutions* and has been assigned the highest credit ratings in the European market by the leading rating agencies: Moody’s, Standard & Poor's and Fitch. Nordea Group performs business in 8 domestic markets: Switzerland, Finland, Norway, Denmark, Estonia, Latvia, Lithuania and Russia. Nordea provides services to 11 mln customers through more than 700 offices and branches.
Nordea Bank has been operating in Russia since 1994 and has entered TOP 30 largest Russian banks by assets and capital. It has the highest rating in the Russian market assigned by Fitch ratings international rating agency and is called “the most reliable bank in Russia” by Forbes journal. Bank’s customers include more than 3,000 companies and more than 40,000 private customers.
It is to be recalled than cooperation of CFT Group and the largest Scandinavian banking group started in 2009, when CFT-bank core banking system was implemented in order to automate bank’s credit and deposit transactions, cash and settlement services, internal transactions and business processes connected with CBR reporting requirements and life and property insurance contracts. A new project is being actively developed by the partners that will ensure transfer of Nordea Bank’s card portfolio to facilities of CardStandard PC, part of CFT Group.
“Our key task was to provide customers with even more comfortable, user-friendly online bank available for remote funds management. New remote service system will allow customers to perform most of their transactions in an online mode, which is definitely more convenient and time-saving”, – comments Andrey Maltsev, Nordea Bank Deputy Chairman.
“Every person in a project team has put a great deal of effort into implementation of Nordea online service based on Faktura.ru solution. It took several months for us and our partners to work hard and burnish each single detail of a new system. It isn’t long until the system is launched, but it is quite clear right now that our approach was worth the cost and confirmed compliance of Faktura.ru with high customer service standards applied in Nordea Bank,” – noted Madina Mukanova, Head of Faktura.ru.